Accessibility Tickets 

As part of our goal to be transparent in our accessibility efforts and consistent with our commitment to provide an accessible experience for all of our users, we publish all open accessibility tickets.

Tickets on this page typically originate from internal audits, automated scanning, customer feedback or external accessibility audits.

We welcome feedback from all sources. Feedback can be published anonymously if desired. Instructions for providing feedback can be found in our Accessibility Statement. Last updated January 25, 2025.

Open Tickets

Ticket NameDescriptionWorkaroundReported byDate reportedStatus
Inactive buttons used on website viewinactive buttons are used. Inactive buttons are difficult for keyboard users as they can't receive focus or validation.Useable with a keyboard but potentially confusing.WebAIM AuditFeb 2020In QA, will be resolved with redesign of website view.
Green to blue hover and focus change low contrastwhen hovering on buttons that are green or blue the hover and focus color change is insufficient.Customer FeedbackJan 2022Resolved in Canvas. In Progress Web platform.
PDF reports not taggedExportable PDF reports aren't tagged.HTML report options are available that are the exact same as the PDF version. CSV, email and dashboard reports are available. PDF can be accessed with assistive technology but isn't tagged.Internal Audit2018Waiting prioritization


Recently completed Tickets

Ticket NameDescriptionWorkaroundReported byDate reportedStatus
Graph keyboard useSome Dashboard graphs using a 3rd party graphing engine are not keyboard or screen reader accessible.We provide table views of all graphical reports before the graph so data can be accessed via keyboard and screen readers.Quality Assurance2018Resolved Sep 2024.
Graph color relianceThe over time and groups comparison graphs use color alone to distinguish categories.When you hover over a graph it indicates which category it is in text. Categories can also be turned off and on.Customer feedbackJun 2019Resolved Sep 2024.
Tab component missing ARIASome tab components inside of Canvas are missing aria-selected="true" on initial page load.Once a tab is selected the correct ARIA is present.WebAIM AuditMay 2024Resolved Aug 2024.
Table icons contrastThe sort icons for tables in Canvas have low contrast.WebAIM AuditMay 2024Resolved Aug 2024.
Combobox close button contrastThe x to clear the selection for comboboxes has low contrast in Canvas.WebAIM AuditMay 2024Resolved Aug 2024.
Hover and Focus StatesCanvas hover and focus states aren't always consistent and in some cases not prsesent.Customer Feedback.June 2024Resolved Aug 2024.
Zoom and responsive inside of Canvas DashboardZoom and reflow causes content to be covered or lossed.WebAIM AuditMay 2024Resolved Aug 2024.
Expected Keyboard functinality missing for table settingsFor some tables in Canvas the table column settings won't close with "esc" key.Can navigate to button and close or open with keyboard.WebAIM AuditMay 2024Resolved Aug 2024.
Sticky Header from Canvas DashboardSticky header causes issue with zoom.Internal AuditJun 2024Removed sticky header, Resolved Aug 2024.
Keyboard Trap ComboboxAFter navigating past the combobox and shift+ tab navigating back there is a keyboard trap with some comboboxes.Can access combobox and navigate down but not back up.Customer FeedbackJune 2024Resolved Aug 2024.
Clear button on combobox componentCombo box clear button isn't focusable from the keyboardCan use the escape key to clear the selection or select the root item instead of clearing.Ablr 360 Audit, WebAIM AuditJan 2021Resolved May 2024.
External link missing screen readerMonthly focus link missing screen reader text to match icon that it is external link.Internal Audit.Dec 2023Resolved Jan 2024.